GRUPETAPP · PUBLIC HELP
GrupetApp Support
Help to access, start a bike ride and understand location permissions, sensors and temporary groups.
If you can't log in
- Check that the browser or app can connect to the Internet.
- Reopen the access with email, Google or Apple and cancel only if you do not want to continue.
- If the session expired, log in again; a new session should not create a duplicate account.
- If the problem persists, write to [email protected] and indicates the device, browser and time of the problem; do not include tokens or exact coordinates.
Location, permissions and sensors
The location is requested when starting a bike ride. If permission is denied, check your browser or system settings and try again in a safe location. Public approximate location and group precise location have different scopes. Bluetooth is optional; An incompatible or disconnected device should not be presented as connected.
Reporting, abuse and removal
The GrupetApp SOS notifies the authorized cycling group and does not contact emergency services. To report abuse, open the rider safety options in Radar and tap Report; To stop viewing and sharing content or location with that account, tap Block. You can manage blocks from Profile. Reports of potholes and other hazards are different from user reports. If you cannot access the application, write to [email protected] and includes the information necessary to review the case, without sending tokens or exact coordinates.